01:00:21 Loni Pfeifer, DRC: Questions will be at the end of the traniing 01:02:05 Raymond Kwong: Medi-Cal Fair Hearing: https://www.dhcs.ca.gov/services/medi-cal/Pages/Medi-CalFairHearing.aspx I 23-26 (ca.gov): https://www.dhcs.ca.gov/services/medi-cal/eligibility/letters/Documents/I23-26.pdf 01:03:35 Hung Nguyen: Thank you very much Ms. Maria Iriarte, Raymond, Inter. Quy Dao and Ky Anh for coordinating, speaking and Interpreting today...we are thinking this topic is very useful for us in future. 01:07:04 Raymond Kwong: Medi-Cal Managed Care Program Fact Sheet: https://www.dhcs.ca.gov/services/Documents/MMCD/MMCDModelFactSheet.pdf 01:13:54 Raymond Kwong: APL 20-004 (ca.gov): https://www.dhcs.ca.gov/formsandpubs/Documents/MMCDAPLsandPolicyLetters/APL2020/APL20-004-Revised.pdf APL 21-011 (ca.gov): https://www.dhcs.ca.gov/formsandpubs/Documents/MMCDAPLsandPolicyLetters/APL2021/APL21-011.pdf 01:21:31 Raymond Kwong: For Medi-Cal managed care plans within DMHC’s jurisdiction see: https://www.dmhc.ca.gov/ 01:24:08 Raymond Kwong: Ombudsperson program: https://www.dhcs.ca.gov/services/medi-cal/Pages/MMCDOfficeoftheOmbudsman.aspx https://www.dhcs.ca.gov/services/Pages/MMCDOMBContactInformation.aspx https://www.dhcs.ca.gov/Pages/Medicare-Medi-Cal-Ombudsperson-Program.aspx 01:26:34 Loni Pfeifer, DRC: How can I contact the Office of the Ombudsman? Hours of Operation: Monday through Friday, 8am to 5pm PST; excluding holidays By Phone: (888) ​452-8609 By email*: MMCDOmbudsmanOffice@dhcs.ca.gov 01:26:54 Loni Pfeifer, DRC: Medicare and Medi-Cal Ombudsperson Program (MMOP) 1-855-501-3077 Services provided by Health Consumer Alliance local legal aid Managed by Legal Aid Society of San Diego 01:27:33 Loni Pfeifer, DRC: ​Health Insurance Counseling and Advocacy Program (HICAP)​ 1-800-434-0222 Managed by the California Department of Aging 01:28:02 Raymond Kwong: Healthcare Options: https://www.healthcareoptions.dhcs.ca.gov/en 01:29:34 Raymond Kwong: DRC: https://www.disabilityrightsca.org/system/files/file-attachments/560601_0.pdf DHCS contacts: https://www.dhcs.ca.gov/services/medi-cal/Pages/Contacts.aspx Medi-Cal Rx: https://www.dhcs.ca.gov/individuals/Pages/Medi-CalMemberHelpline.aspx